Home  »  About  »  FiSCA FAQs

Frequently Asked Questions

What is INFiN?

INFiN, a Financial Services Alliance, is the leading national trade association representing the diverse and innovative consumer financial services industry. Formerly Financial Service Centers of America (FiSCA) and comprising members of FiSCA and the Community Financial Services Association of America (CFSA), the alliance includes more than 350 companies, operating approximately 8,000 locations throughout the United States and online. Headquartered in Washington, D.C., INFiN serves as the voice of the vital and rapidly evolving consumer financial services industry to advocate on behalf of its customers.

Who does INFiN represent, and who are its members?

INFiN represents the formal alliance of innovative consumer financial services providers, bound by a shared commitment to their customers, regulatory compliance, and transparency. The INFiN membership is as diverse as the needs of the industry’s consumers. Member companies offer a range of products and services – check cashing, pre-paid cards, money transfers, electronic bill payments, and small-dollar loans, among others – across multiple, convenient channels and platforms.

Formerly Financial Service Centers of America (FiSCA) and comprising members of FiSCA and the Community Financial Services Association of America (CFSA), this financial services alliance builds on the history and proven track record of leadership provided by two of the oldest national trade associations in the regulated consumer financial services industry.

What are consumer financial services?

Consumer financial services include check cashing, pre-paid cards, money transfers, electronic bill payments, and small-dollar loans, among others. These simple, popular financial solutions play an integral role in the financial lives of millions of American households, helping them to manage their financial obligations and challenges and providing essential financial inclusion and stability. Consumer financial services are available across a range of platforms and channels – from community-based storefronts to online tools powered by the latest technology.

Consumer financial services often fill a niche in the marketplace that other financial institutions, such as banks and credit unions, have chosen not to fill. They are valued by customers, providing critical access to essential, regulated financial services designed to help them attain greater financial experience, security, and upward mobility.

Are these services regulated?

Consumer financial services are highly regulated at both the state and federal levels, subject to hundreds of laws and regulations, and overseen by an array of federal and state agencies, from the Consumer Financial Protection Bureau to the Internal Revenue Service.

In addition, INFiN members are bound to abide by a comprehensive series of best practices. These industry-developed standards include a requirement that members conduct business in full compliance with all federal and state laws and regulations, including requirements that they be licensed and registered. Additional regulations apply to providers across specific products and services, particularly small-dollar loans.

Who are the customers that INFiN members serve?

INFiN members offer critical access to financial services to millions of Americans, particularly middle-income working families, who are often underserved by banks and credit unions and value the wide range of services provided by community-based financial service providers. Consumers choose these providers because they are affordable, offer integrated services through multiple convenient channels, and deliver services in a transparent and regulated environment.

Why do people choose consumer financial services?

Millions of hardworking consumers, particularly middle-class families, choose to utilize consumer financial services – such as check cashing, pre-paid cards, money transfers, electronic bill payments, and small-dollar loans – because these products and services match their needs, and they are highly satisfied with the way in which their transactions are conducted.

Consumer financial services fill a gap in the market that other financial institutions have chosen not to fill. Regulated consumer financial services providers – INFiN members – ensure customers’ needs are heard and met, with broad access to more financial services designed to help them attain greater financial experience, security, and upward mobility.

Due to COVID-19, we’re disappointed that MoneyTrends 2020 has been cancelled. We look forward to gathering in Washington, D.C. in November 2021.


Membership Benefits

INFiN serves as the financial service center industry's leading voice on issues that affect its members.

Join Now